This month we were pleased to sit down with CST Studio, May’s Member of the Month.
The representatives at CST Studio show a true passion for what they do. They expressed their dedication to their customers and the importance of unparalleled customer service.
CST Studio was established in 1999 and prides itself as a total customer satisfaction facility. CST Studio has an extensive grain library, with access to thousands of patterns and customizable grains. From CNC cut finish to completed finish, CST Studio has skilled tradesmen on staff for disassembly and reassembly of molds. They are a full-service facility.
CST Studio has a variety of recent projects, including a large interior package for electric vehicles. They proudly completed this program with 100% on-time delivery, and 37% early deliveries. They have had many other projects including every major OEM part with significant projects, such as BMW and their collaboration with Eschmann, their global partner. CST Studio has a strong global presence, which is very important to their customers – they will continue to grow their global footprint besides Eschmann Europe, Tanazawa Japan and China, PKW South America,
CST Studio performs automotive work and non-automotive work, with a 60/40 ratio. Their non-automotive projects include things for the home, boating, tupperware, baby seats and off-roading and one of their recent clients was on Dragon’s Den.
We had the opportunity to ask CST Studio some questions for their Member of the Month.
1. What are your goals for 2022?
CST Studio have developed a growth strategy to expand in Canada, Michigan and Mexico in 2022. Plans are already underway for the expansion to Mexico.
New customer acquisition and organic growth is most important for 2022.
Service expansion will include expanding laser capacities (engraving), which is the future of the business, and we plan to add a new laser machine in early 2023.
2. What tips/advice would you give someone new to your business?
Our business is not repetitive and is a niche market. You need to be creative. We are currently hiring and looking to expand and grow. Since there is no formal education for the positions, you must be the right person to train and willing to learn. Once you get started, you become a journeyman in 4 years.
3. What are 3 facts about CST Studio?
We are customer focused, we are big believers in telling our story and from the owners down we all truly believe in our company. Our business decisions are based on our customers and providing high quality. Our customer’s goals become our goals. Work culture is very important, and we are a tight-knit workplace.
4. What does success mean to you?
Happy customers and fast growth. Needing to find a new building represents growth at a pace that is fulfilling all of our goals.
In 2020, we were bought as a rebrand and have grown exponentially. We have seen impressive growth during Covid with our excellent team and leadership.
Our goal is not to be the largest, but to be a viable and reliable competitor in the industry while being number one in service and quality. Success means happy customers and credible service. We have had to turn away projects when we determined that could not provide expectations of superior quality of timely service.
It was a pleasure to meet with CST Studio and see the pride they share in their work and their dedication to their customers.